FAQadmin

I am happy to answer any questions that you may have, I answer most emails during the week within 24 hours. However, if it is the weekend please allow 48 hours for a reply.

Here are some frequently asked questions which may be of some help.

Is it possible to have a shorter or longer chain on any of the bracelets?

Yes, this isn’t a problem at all. Just please let me know which length you require when placing your order. However, I must stress that in most cases, customers requesting a shorter bracelet are more often than not, wrong in doing so. The measurement of your wrist IS NOT the recommended measurement for your bracelet as it needs to move. Unless you are a lot smaller than 6″ around your wrist, you do not need the bracelet shortened.

Do you offer any discounts?

Sorry but my prices are very fair and I do not offer any kind of discount for anyone unless you have a coupon of some kind. However, if you send me a photo of you wearing any of my jewellery to use in my customer gallery I will give you a 20% coupon code to use on any future order in my shop.

Do you offer a gift-wrapping service?

Most of my jewellery is packaged in a black plastic jewellery box which is then placed inside a small plain plastic gift bag (usually with a business card). Unfortunately for larger items like keyrings I am unable to do this and they are wrapped in bubble wrap and then placed inside the small plastic gift bag. I am happy to include a handwritten gift card with the order if this is a gift going directly to the recipient. Please remember that a printed sales receipt (including the prices) is always sent with every order unless you specifically request me to not to.

Which payment methods do you accept?

At the moment I can only accept credit and debit cards via Paypal although I am looking into different means and will update the site accordingly as soon as I have alternative arrangements in place. Please note that you do NOT need a Paypal account to pay via their site.

I don't want to pay via Paypal, is there any way around this?

Yes. If you absolutely do not wish to use Paypal and want to pay using your debit or credit card you can do this via my Etsy or Ebay shop.  You will need to create a buyer account with them first and then I will put up a custom listing for you which you can then purchase and pay for through their checkout process.  I don’t charge any extra for doing this.

Do you ship internationally?

I certainly do, I am happy to ship anywhere in the world. International shipping options are available on checkout.

Which shipping methods do you use?

Everything is sent from the United Kingdom (England) so for all UK orders, I send everything via First Class delivery. For international customers, all packages are sent via Airmail. For an additional charge (and peace of mind) I can also offer First Class Signed For in the UK and Registered Airmail for the rest of the world which includes partial tracking and full insurance.

When can I expect my order?

Most orders are shipped within 3 working days (sometimes quicker). This does not include the shipping time which varies from country to country. You will be sent a shipping confirmation on the day with all the details regarding delivery times.

How long does shipping take?

Shipping times vary from country to country but for most international countries, regular airmail takes approximately 10 – 15 working days. However, at times, for whatever reason, shipping can take longer and this is usually nothing to be concerned about. International orders must allow 28 working days before a package is considered missing.

Can I have tracking for my order?

Unless you have specifically paid for registered airmail shipping, there is no tracking at all. For your peace of mind, all orders are fully insured at my expense.

What happens if my parcel never arrives?

All packages sent are fully insured (even if the registered option hasn’t been selected). In the unlikely event that your order has gone missing I will first ask you to check with your local sorting office to make sure that a package is not being held for you. I will also ask you to confirm your mailing address. Then, as long as the appropriate waiting period has passed I will file a claim on your behalf and offer you either a full refund or a replacement.

Have I missed anything out? Feel free to contact me with any questions you feel would make a good addition to the FAQ page. Thank you